Refund And Returns Policy

Refunds & Returns Policy

Effective Date:

10/1/2023

Thank you for choosing Prime Business Growth. We aim to provide the highest level of service and support to help you grow your business. Please review our Refunds and Returns Policy, as it explains when and how refunds may be issued.

1. General Policy

Due to the nature of our digital services, including consulting, sales training, and digital analysis, we do not typically offer refunds once a service has commenced or been completed. Refund eligibility depends on the specific service and terms of the individual agreement.

2. Refund Eligibility

Refunds may be considered in the following cases:

  • Failure to Deliver: If we are unable to deliver the agreed service within the stipulated time frame due to circumstances within our control, you may be eligible for a refund.
  • Service Not Rendered: If the service has not yet commenced, you may request a refund by contacting us within [X] days of payment.
  • Partial Refunds: In certain cases where part of the service has been provided, a partial refund may be issued at our discretion.

3. Non-Refundable Services

The following services are non-refundable once delivery or work has begun:

  • Sales Training and Coaching Sessions
  • Digital Footprint Analysis Reports
  • Customized Business Plans and Strategies
  • AI-Assisted Business Solutions

4. Requesting a Refund

To request a refund, please contact us at support@primebizgrowth.com with the following details:

  • Your name and contact information
  • The service purchased
  • Reason for the refund request

We will review your request and respond within 10 business days. Please note that incomplete or vague refund requests may be delayed.

5. Discretionary Refunds

Prime Business Growth reserves the right to make final determinations regarding refunds on a case-by-case basis. If a refund is approved, it will be processed within 30 business days. Funds will be returned to the original payment method used.

6. Modifications to Services

If you wish to modify an existing service rather than request a refund, please reach out to us as soon as possible. We will work with you to ensure you receive the value expected from our services.

7. Chargebacks

If a chargeback is initiated by you with your financial institution, we reserve the right to terminate ongoing services and to contest the chargeback with supporting documentation.

8. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Changes will be posted on this page, with the effective date updated. Please review this policy periodically.

9. Contact Information

For any questions regarding our Refunds and Returns Policy, please contact us at:

Prime Business Growth
Email: support@primebizgrowth.com